Staff at Drugs: Help and Referral have at their disposal a database with more than a thousand resources. Information on these resources is updated on a regular basis by staff members.
Before anything else, addiction rehabilitation centres in Québec are uppermost referred to people looking for professional assistance so they can put an end to an addiction or use of a psychotropic drug. Certified private centres in addictions are also referred depending on the context.
Callers’ needs also require referral to other resources: suicide prevention and crisis centres, social reintegration resources, housing centres, self-help groups, mental health-related resources, helplines, etc.
The database’s ergonomics have been redesigned to enable a better consultation and counsellors’ efficiency in informing and referring callers.