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Study on helpline services

According to an exploratory study on telephone help and support lines on health issues published in 1993 by Santé et Bien-être social Canada, "…the telephone help and support lines become an important tool for the health's promotion. Easily accessible, the telephone helpline provide to the public an occasion to broaden their outlook in the field of knowledge of the problem that concern them. They also provide the callers with the emotional support that they need to get to do something. We all know that the process can be long, even when one is very motivated and one knows that something must be done to better one's situation. Moreover, the telephone helpline offer the benefit of anonymity… Far from pretending that the providing of information and support is enough to increase the capacity of people to exert a bigger control on their health, or that the telephone helpline are the unique way to provide the information or the support needed, (we) believe that these services provide a new and promessing way of promoting health. "
« Les Services téléphoniques d’information et de soutien en matière de santé », Santé et Bien-être social Canada, Ministre des Approvisionnements et Services, 1999, 83 pages.

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